Flashed Climbing (“we” and “us”) is the operator of (https://www.flashed.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Free Shipping on Orders Over $50 applies to Canada and the contiguous USA
3. Returns
3.1 Return Due To Change Of Mind
Custom Pads – Any items with Bespoke artwork or custom top cover color will not be eligible for return. Once the customer confirms artwork / top cover color, our production begins and is intended for you specifically.
Sale / Clearance Items – Returns on clearance or sale items are not permitted.
Stock Items – We will accept returns or exchanges for a different size, style, or color for unused items and deemed resaleable. A refund for the item cost or exchange is permitted within 30 days. In exchange, the customer/buyer is responsible for shipping the returned and replaced item. There will not be a restocking charge.
Wear and Tear – Over time, gear wears down and gets beat up. We can repair items in-house. If a photo and description of the problem are presented, we can provide a repair quote.
(Flashed Climbing) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Warranties include material and workmanship defects. If a product does not meet the intended purpose or function, then a replacement product will be provided free of charge. Notice of the defect must be given within 30 days of receiving the product.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 14 days.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
Our shop operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Bespoke/Custom Orders take 3-4 weeks to create and deliver because they are made to order.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at https://www.flashed.com/shop/contact-shop/
